Privacy Policy

Who we are

Suggested text: Our website address is: https://shop.hellotromso.no.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

SuPrivacy Policy

Who We Are

This website is operated by Hello Tromsø AS.

Website: https://shop.hellotromso.no

Hello Tromsø AS is responsible for the processing of personal data collected through this online store.

For questions about privacy or the use of your personal data, please contact us at:

Email: [email address]

What Personal Data We Collect

When you visit our website, create an account, place an order or contact us, we may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment status and transaction information
  • IP address and basic technical information about your browser or device
  • Information you provide when contacting customer service

We only collect personal information that is necessary to operate our online store, process orders, provide customer service and comply with legal obligations.

Orders and Payments

When you place an order, we process your personal information in order to:

  • Process and fulfil your order
  • Take and verify payment
  • Arrange shipping or delivery
  • Send order confirmations and service messages
  • Handle returns, refunds and complaints
  • Prevent fraud and misuse
  • Meet accounting, tax and other legal requirements

Payment information is processed through the payment provider available at checkout. We do not normally receive or store your complete payment card details.

The legal basis for processing information necessary to complete your purchase is the performance of our contract with you.

Some order and transaction information must also be retained in order to comply with Norwegian accounting and tax legislation.

Shipping

Where necessary to deliver your order, we may provide your name, delivery address, telephone number, email address and relevant shipment information to the shipping or delivery provider responsible for your parcel.

The information is shared only to the extent necessary to fulfil and deliver your order.

Customer Accounts

If you create an account on our website, we store the information you provide in your customer profile.

You may view and update certain account information through your account page.

We retain account information for as long as the account remains active or as otherwise necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Contacting Us

If you contact us by email or through another customer service channel, we may retain your message and contact details for as long as reasonably necessary to respond to your enquiry, provide customer service, resolve disputes or meet legal obligations.

Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website and online shop to function. These may be used, for example, to:

  • Keep products in your shopping cart
  • Remember checkout information during your session
  • Maintain website security
  • Allow customers to log in to their accounts
  • Remember privacy and cookie preferences

Strictly necessary cookies may be used without consent where permitted by law because the website cannot provide the requested service without them.

Other cookies, such as analytics, advertising or marketing cookies, will only be used where required consent has been obtained.

You can change or withdraw your cookie preferences through the cookie settings available on our website.

Who We Share Your Data With

We may share personal information with service providers where this is necessary to operate our store or fulfil your order.

These may include:

  • Payment service providers
  • Shipping and delivery companies
  • Website hosting and technical service providers
  • Accounting and bookkeeping providers
  • Customer service and email providers
  • Professional advisers where necessary
  • Public authorities where disclosure is required by law

These providers may only process personal information as necessary to provide their services or as otherwise permitted by applicable law.

We do not sell your personal information.

How Long We Keep Your Data

We retain personal information only for as long as necessary for the purpose for which it was collected or for as long as required by law.

Order and transaction information that forms part of our accounting records may be retained for the period required under Norwegian accounting legislation.

Other information will be deleted or anonymised when it is no longer necessary for the purpose for which it was collected, unless we have another lawful reason to retain it.

International Data Transfers

Some of the technology or service providers used to operate our website may process information outside Norway or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer complies with applicable data protection law, including the use of recognised transfer mechanisms where required.

Your Rights

Under applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing of your information
  • Request data portability where applicable
  • Withdraw your consent where processing is based on consent

Some rights may be limited where we are required to retain information for legal, accounting, fraud prevention or other legitimate purposes.

To exercise your rights, please contact us at [email address].

Right to Complain

If you believe that your personal information has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be available on this page.

Last updated: 29 August 2026

Contact

For questions about this Privacy Policy or your personal information, please contact:

Hello Tromsø AS
Email: [email address]